Senior Production Manager - 100% virtual role

General Description

We are seeking an amazing ‘workflow manager’ to join our team. This role is well suited to someone who is a great communicator, who thrives on mentoring and managing a team (and their output), and who has genuine empathy and passion in helping business owners with their financial success. 

The Senior Production Manager will importantly manage and support the production team in the completion of their duties. You must have a solid technical background in accounting / bookkeeping. You are a proven team leader who can ensure a high degree of care and empathy, excellent organisation and problem-solving skills, and a high motivation and commitment to do their best for the company, their colleagues, and clients. 

BizWhiz Business Solutions is an award-winning Bookkeeping and Business Advisory Firm. We are looking for someone who wants to cement themselves into this exciting senior position, and who wants to grow and make a valuable contribution to the continued success and growth of the company.

This is a 100% virtual management role and we are looking for the right person irrespective of location, which means you can live and work anywhere in the world (provided you can work in the Australian time zone). Your team is also virtual, in Australia and overseas, and includes Senior, Intermediate & Junior Bookkeepers.

We also believe in the importance of being an understanding and flexible employer, and having a sound work/life balance. We are very family-based company, and if you have responsibilities (i.e. family) that may impact your available work hours, we are open to discussing that further with you.  

Roles and Responsibilities


  1. Direct, support and collaborate with the production team, helping and guiding them technically to perform and complete tasks, to solve and improve workflow processes, and managing client requests. 
  2. Train and develop the technical skills of your team, helping and teaching them with all aspects of bookkeeping and payroll processing, ensuring the team is fully productive and all work is completed accurately and efficiently
  3. Review your teams work and ensure it for quality and productivity, and have tasks and jobs done to a 90-100% completion stage.
  4. Monitor and review the time taken by team members to perform client tasks, to ensure the tasks are completed in accordance with priority, within budgeted time frames and fees, and to avoid scope creep and lost revenue. 
  5. Individually task driven and the ability to complete more technical jobs, as well as specific projects, required by the CEO or Client Services Manager. 
  6. You will lead the direction of team WIP meetings (i.e daily team huddle). 
  7. Ability to liaise with external accountants with regards to client information and workflow tasks.
  8. Review and develop effective processes and checklists, as well as ensure all processes are adhered to by the Production team, and that all processes are recorded in the required software application.
  9. Conducting your team members monthly and annual performance reviews.
  10. Ability to hire, retain and build the Production team in line with capacity requirements.
  11. Managing and overseeing OHS and HR issues/obligations.

Client Management

  1. Service clients in all areas of BAS Agent scope of work and small business advisory.
  2. You will be required to communicate effectively with clients via email, phone, Loom or Zoom/Teams.
  3. Liaise closely with the CEO, and the Client Services Manager, in communicating findings and recommendations relating to the clients tasks and business needs.
  4. Work with Client Services Manager to help grow and improve our work and overall revenue yield from existing, and prospective clients.

Technical Requirements

  1. The successful applicant needs a very high level of technical knowledge and the ability to apply it to finalise our agreed client tasks.
  2. A CPA or CA qualification is desirable, but not a necessity.
  3. You should have 5 years experience in Bookkeeping and 5 years experience managing teams.
  4. Responsible for preparing; 
    • BAS and IAS lodgements
    • Payroll, Superannuation and Payroll Tax
    • Taxable Payments Annual Report (TPAR)
    • Small business advice following analysis of financials
    • Ensure proper documentation is in place to provide for an accurate audit trail to support all financial records
    • Workpapers for external Accounting Firms for year end.
  5. Use of the following software
    • Xero Software (100% clients on Xero)
    • Xero Practice Manager
    • Dext
    • MS Office
    • FYI Docs, Sweet Process, Slack, Zoom/Teams and Loom knowledge is beneficial
  6. It is recommended that you stay abreast of new technologies and relevant compliance legislation.

Soft Skills

  1. Be a good leader, results and outcomes driven but with great people management skills to support and get the best out of your team.
  2. Be an extremely good communicator of complex technical information, with strong verbal and written english communication skills
  3. Work well independently, and the ability to work on a diverse portfolio of clients, and prioritise multiple tasks in a fast-paced environment.
  4. Understand the importance of professionalism and high standards, to be transparent and communicate openly in raising concerns, to minimise repeated errors, and to learn and improve from mistakes made.
  5. Open to learning and feedback, and want to ultimately help the CEO and colleagues in their role, and the success of the company.

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